Shipping, Returns, and Warranty
What is the Processing and Shipping Time?
Orders are usually shipped within be shipped as quickly as possible in 1-3 business days. Shipping time may vary depending on time of year ordered and distance being traveled, but in general, domestic packages take 3-5 business days to arrive once shipped. International orders take between 7-14 business days to arrive. All customers will be emailed a tracking number once their order is shipped so they can track your package. Tracking numbers and shipping confirmation will be sent in an email to the address provided at checkout.
What is your Return Policy?
We always want you to LOVE your jewelry! If you are in any way unsatisfied with your purchase, we offer returns and exchanges within 30 days of delivery. To start a return request, please go to account.roseandclayjewelry.com. Once submitting your return request, you will be sent a shipping label you can use to send back your unwanted products. Returns are subject to a $6 return label fee. All items must be in new/like new condition with original packaging to be subject to a full refund. All clearance items are final sale.
While highly unlikely, if jewelry is damaged in any way when received, please email us and we will get a replacement shipped out immediately.
For any Returns/Exchanges/Issues: email us at customersupport@roseandclayjewelry.com
Does Rose and Clay Jewelry come with a 1 year warranty?
Yes! We want you to be confident in your order and that you just purchased a jewelry piece that will last! We happily offer a free 1 year warranty on all items purchased at Rose and Clay. Damaged pieces will be replaced if product is still available or given store credit if product is out of stock. If a product breaks or receives damage that was caused within normal wear and tear, the product will be replaced or fixed free of charge.
For an earring to be eligible for free replacement, damage must by cause by normal use and wear and cannot be caused by unconventional use. Rose and Clay is also not liable to replace jewelry that has been lost or misplaced by the customer.