Customer Reviews
I purchased two pair of the micro hoops, one in sliver and one in gold. The hoops don’t fit over my lobes in my first or second hole. I went to the website to start the return process and the link to do that is broken and I received an error message. I sent a message on the contact us page saying this and asking for assistance in starting the return. It has been almost a week with no response but I did receive an email today asking to leave a review.
Hi Alicia, I am so sorry that this has been your experience. To start- in terms of your micro hoops- I am unsure of what size you ordered, but our 6mm size is meant for helix piercings and is definitley too small for a lobe piercing. The 8mm for me fits perfect in my second hole, and the 10 mm is perfect in my first piercing. (although everyone has different length lobes and/or placement of their piercing, so while this is tue most of the time, there can be exceptions for sure.
In terms of issues in contacting us- I AM SO SORRY. Because of this review I was made aware of the issue with our contact us page. Since seeing this I have been able to fix that issue. Thank you for letting me know of the problem. Again I was completely unaware it wasn't working so I am sorry for the confusion this has caused. As far as the return request link being broken, I am not sure what has happened there, as I have gotten other return requests in the past days and weeks from that link so I am unsure why it has worked for others and not you, but I assure you I will look into that as well and see if I can fix the problem.
If you are are still interested in returning those hoops I would be more than happy to assist you over email (customersupport@roseandclayjewelry.com) and I will send over an email immediately so we can get this resolved for you. Thank you for your business. -Kelsey
I have worn my Micro Crystal Hoops just about every day since I received them over a month ago. They are cute, light weight and most importantly, they don't hurt my sensitive ears! The 6mm is a perfect size for my small ears.
I’m not kidding when I say I’ve had these in since the day I got them and do not plan on taking them off!! They are just THAT good. I have multiple piercings and it gets tiring switching them out so rose and clay is my go to for long lasting pieces!!
I purchased the 8 mm hoops and love the way these have absolutely no weight on my ears. Tarnish proof, nickel free, and hypoallergenic is a WIN.
I own these now in both the 12 and 8mm size and I’m not kidding when I say they are my most worn earring! I love to wear them in my second piercing but sometimes I like to wear the 12mm in my main piercing too! I’ve had them for almost a year now and they still look brand new! (I even shower with them in frequently!!) They’re super easy to take on and off also- I can’t recommend these enough!
FAQs
Shipping is free for U.S. orders over $50. For all other domestic orders, shipping is flat rate of $5 with the option to upgrade to faster options if preferred.
International shipping is calculated on location at checkout, but it is usually in the $12-$18 range.
We typically ship orders out within 1-2 business days of ordering. From there shipping may take 3-5 business days. For international orders shipping can take between 7-14 business days.
We always want you to be 100% obsessed with your new jewelry, so we offer offer full refunds on new and unworn items within 30 days of delivery, and store credit on new and unworn items within 45 days.
To initiate a return, just send us a quick email at customersupport@roseandclayjewelry.com
We offer a free 1 year warranty on ALL of our jewelry! And we do it for a few reasons...
First of all, we LOVE our customers and always want you to be happy with your order. If for some reason your jewelry is unsatisfactory or faulty we always want to make it right!
But also, it shows how much we believe in our products! We know they aren't going to cause skin irritation, or turn your skin green, or rust or tarnish. Our jewelry is amazing quality, and it's pretty easy offering a warranty on something we know will easily last you for years and years past the warrantly:)
ABSOLUTELY! Trust us- our owner also has sensitive skin and understands the struggle of finding good quality metals. Because of this, we so make sure every single thing we sell is completely hypoallergenic and nickel free!
We take ALOT of care in choosing good quality metals for each of our designs, so that with 1. they'll be hypoallergenic and sensitive skin friendly, but 2. be INCREDIBLY tarnish resistant or completely tarnish proof!
Trust us when I say our jewelry will NEVER turn your skin green, and our gold plating is alway firmly plated on with REAL gold (not gold coloring). With basic care, our jewelry should easily last you for years and years to come, even if it gets wet sometimes.;)